About Us

Welcome to Codeyo Cloud Genie

We prepared the best web hosting plan for you to start. You will be able to
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The story of how we founded our tech company began as a lifelong dream to help online companies focus on their business, not technology. Providing server administration and premium 24/7 technical support has always been one of our highest priorities. In order to help our customers flawlessly meet new challenges on the internet as it became more competitive, we kept raising our standards.

Starting at $2 /per ticket*

WE KEEP THE TERMS SIMPLE

Why Choose Us For business

SUPER AFFORDABLE

We are the only one on this planet offering this kind of service at this pricing where in no terms and conditions.

1 STEP AWAY

We will work as your own part of system and will be available 24/7/365

FREE 30 MIN SESSION

We do not charge you to find a solution for the problem or issue on your servers.

WE NEVER SAY NO

We are team of engineers which can handle any issue and errors you are facing over the servers. Other Wise 100% Refund.

24/7 AVAILABLE

Since things can go bad anytime so we will be available anytime you need us.

100% Reliable

We assure our customers that their data on their servers stays secure as gold in mint.

We Keep The Terms Simple

Why Choose Us For business

Do you provide weekend support and customer support during off business hours?

Yes, We can cover your weekdays as well as weekends, off business hours depending on your requirement.
What is the escalation matrix used when you get a request beyond your technical support scope?

If we are not able to solve any issues, the technical support team will add all the troubleshooting measures they used as a note and then we flag it to the dept or the next level assistance, based on the support levels required/guidelines shared by customer.
What level of assistance is provided with this solution? Do you handle pre-sales?

We handle pre-sales, regular web hosting issues and simple server administration on the semi-dedicated plans. However, there are exceptions like Networking issues, complex setup tasks, large migrations, software development, or any tasks that requires more than 3 hours of continuous debugging.
Why is the charge different than the cost of the subscription?

Our billing is Pay As you Go, so according to the number of days in the month sometimes billing amount changes. But incase you are not understanding the billing amount please reach out to us at [email protected] or raise a ticket inside your login panel.

What is the quickest SLA provided?

The quickest response time we offer for most plans is of 30 mins. A guaranteed response time can be provided only once we know the criticality, technology/experience required and volume of tickets. If you take dedicated technicians, we can lower response times to 15 minutes.
How do you ensure the quality of service provided?

We have a QA team which periodically verifies the work handled by your team. The team lead also closely monitors the performance of the team and provide regular coaching to the team members. There will also be review meetings to discuss the KPI and ensure the client requirements are met.
How long does it take to onboard?

Generally, the service will be started in 24-48 hours from the signup date.
Do you provide support services for improved servers performance such as Linux servers?

Yes, Codeyo provides 24×7 remote server administration, and all kinds of server management services

WE KEEP THE TERMS SIMPLE

Client’s Testimonials Feedback

From 24/7 support that acts as your extended team to incredibly fast website performance, there are plenty of reasons why our users keep recommending us!

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